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ONLY If you HATE your doll (which has never happened
yet) would we consider a return. Please call
us right away WITHIN 48 HRS and we will see if something can be worked out.
All return requests must be made
and validated WITHIN 48 HRS.
We Give
NO CASH RETURNS
WE WILL DO MERCHANDISE EXCHANGE OR CREDITS ONLY
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PLEASE NOTE THAT WE KEEP IMPECCABLE RECORDS
OF ALL OUR DOLL ORDERS AND WE ARE VERY
CONSCIENTIOUS ABOUT OUR DOLLS.
AND
WE HAVE NEVER HAD A DOLL RETURNED YET |
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You will be given return instructions that apply to you.
A Return ID number will be given and you must
use this number on your returned package.
Please apply the following instructions to qualify for a valid return and exchange transaction.
If NOT followed we CAN'T accept the doll as a
VALID
return for an exchange or credit.
Thank you for your co-operation.
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Repackage the doll IN THE ORIGINAL PACKING BOX INCLUDING ALL THINGS THAT ACCOMPANIED THE DOLL ON ARRIVAL TO YOU.
Use the original packaging material and box that you received the doll in.
Repackage it in the same way or very close to the way the doll came. Dolls not repackaged the same way will not be excepted.
Please place on the outside of the box a mailing label with the following words printed or written clearly on it.
“ATTENTION RETURNS AND EXCHANGES”
also write the
ASSIGNED RETURN NUMBER
we gave you on the label.
Please DO NOT write on the box.
PRINT ON THE LABEL ONLY
Ship it "INSURED" UPS, FED-EX or D H L.
Cost of return shipping and insurance is your responsibility.
We INSURE ALL DOLLS when shipped to you.
You MUST INSURE any doll you are returning to us for the
EXACT value of the doll not less.
Return to the following address:
Zaimes Graphics LLC
328 Thomas Rd
McMurray, PA, 15317
Please note we take DATED photos of all our dolls
BEFORE THEY SHIP.
We verify their condition is FLAWLESS and DAMAGE free.
BEFORE WE EXCEPT A RETURN
and honor the credit we will verify the condition of the doll.
We will not accept dolls that are not in the
EXACT
same condition in which WE shipped them to you.
Dolls that are missing anything originally sent with them or are damaged in any way
WILL NOT BE ACCEPTED.
We have DATED photos to validate the pre-shipped CONDITION. |
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WHY WE MAKE THESE REQUESTS |
Please understand, we are not trying to be difficult.
These dolls take
TOO MANY
hours of intensive creative work by the artist and we wish
to receive them back in the same condition they left our building.
SOMEONE ELSE WILL LOVE THE DOLL YOU DON'T
We want it to be in the same sellable condition that you received it in.
We respect you, the consumer and we ask you do the same for us.
Thank you very much and we appreciate your cooperation.
We rely on happy customers and referrals for our Reborn Baby Doll Business
and want a good relationship with our customers.
Unfortunately there are dishonest and inconsiderate persons in the world requiring such precise policies.
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Thank you for your understanding and help.
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PHONE: 724.941.3113
FAX: 724.941.2416
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EMAIL
ROBERTASREBORNBABIES@VERIZON.NET
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OUR LAY AWAY PLAN
We will accept a 50% initial down payment towards the purchase price of a doll. There after we will require a monthly payment equal to 25% of the remaining balance of the doll. We will include S/H and 6% PA sales tax in the total before calculating your payment.
If at any time during your payment plan you miss a payment or your payment is later than seven days from the first of each month we will add a $25.00 late fee on your next months payment and if you have more than two late payments we will cancel the Lay Away Plan and you will forfeit the amount you have paid in and the doll. We will then sell the doll on our website, Ebay, or locally at a craft show.
Once you have reached full payment of your doll of choice we will ship it to you immediately.
We do not arrange lay away plans for minor children nor sell dolls to minors. They need an adult or legal guardian to arrange for sale and payment.
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